Effective Date: 01/06/2025

At Key Care Property Management, we take your privacy seriously. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use our website or engage our services.

1. Information We Collect

We collect various types of personal information to deliver our services effectively and to maintain a high level of customer satisfaction. Information we collect includes:

•Personal Details: Your name, email address, phone number, and postal address, which you provide when you contact us for services or fill out forms on our website.

•Property Information: Details about the properties you own or manage, such as property location, condition, and any specific maintenance or management needs.

•Payment Information: Data required to process invoices and payments, such as bank account details or credit card information.

•Technical Data: This includes your IP address, browser type, operating system, pages visited, and time spent on our site. We collect this automatically through cookies and similar tracking technologies to improve website performance and user experience.

2. How We Use Your Information

We use your personal information for the following purposes:

•Service Delivery: To provide property management, maintenance, key holding, and cleaning services as requested.

•Communication: To respond to your inquiries, send quotes, arrange appointments, and keep you updated about your property.

•Billing and Invoicing: To issue invoices, process payments, and maintain financial records.

•Website Improvement: To analyse usage data, identify trends, and improve our website functionality and services.

•Compliance and Legal Obligations: To comply with applicable laws, regulations, and tax requirements.

3. Sharing Your Information

We treat your personal information with care and confidentiality. We do not sell your data. However, we may share your information in these cases:

•Third-Party Service Providers: With trusted contractors and service providers who help us deliver property management, maintenance, or cleaning services. These providers only access the data they need to perform their duties and are bound by confidentiality agreements.

•Legal Requirements: If we are required by law, regulation, or legal process to share your information with law enforcement, courts, or other authorities.

•Business Transfers: In the event of a merger, acquisition, or sale of our business, your data may be transferred as part of that transaction.

4. How We Protect Your Information

We use secure systems and best practices to ensure your personal data remains safe.

•Encryption: Sensitive data such as payment information is encrypted during transmission.

•Access Controls: Only authorised personnel have access to your personal data.

•Regular Security Reviews: We regularly review and update our security measures to adapt to evolving threats.

5. Your Rights

Depending on your location and applicable laws (such as the GDPR if you are in the EU), you have the right to:

•Access: Request a copy of the personal data we hold about you.

•Rectify: Correct inaccurate or incomplete data.

•Erase: Request deletion of your personal data under certain circumstances.

•Restrict: Request limits on how we process your data.

•Object: Object to certain types of processing, such as marketing communications.

•Portability: Request to receive your data in a structured, commonly used format.

•Lodge a Complaint: Contact your data protection authority if you believe we have not handled your data properly.

To exercise these rights, please contact us at [Insert Email Address].

6. Cookies

We use cookies and similar technologies to enhance your browsing experience on our website.

•What are cookies? Cookies are small data files stored on your device when you visit a website.

•Purpose: We use cookies to understand website traffic, improve performance, and tailor content.

•Your Choices: You can manage or disable cookies through your browser settings. Please note, disabling cookies may affect your experience on our website.

7. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal obligations. Updates will be posted on our website, and the effective date will be updated accordingly. Please review this page periodically to stay informed.

8. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal data, please reach out to us:

📧 Email: info@keycarepropertymanagement.com

📞 Phone: +(34) 711 06 03 39

📍 Address: La Manga Club, Murcia, 30389, Spain

At Key Care Property Management, we’re committed to protecting your privacy and providing clear, transparent information about how your data is used. Thank you for trusting us with your property needs.

To manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents, we use the consent tool “Real Cookie Banner”. Details on how “Real Cookie Banner” works can be found at <a href=”https://devowl.io/rcb/data-processing/” rel=”noreferrer” target=”_blank”>https://devowl.io/rcb/data-processing/</a>.

The legal basis for the processing of personal data in this context are Art. 6 (1) (c) GDPR and Art. 6 (1) (f) GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.

The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consents.